The Herrmann Platform: Technical Information for Organizations and Their IT Departments

Herrmann's Platform is to access to Assessments, E-learnings and other Whole Brain® Resources.

Implementing the Platform for organizations often requires a technical migration and configuration phase of a couple of weeks.  This phase includes insuring IT is informed, we may need to be listed as a “trusted” site, email filters should be tested, and users are trained and ready to go.

Herrmann Platform Users have varying roles and permissions.

• Thinkers: Those who access the system in order to complete an assessment, complete e-learnings, see their assessment results, share their personal profile with others in their organization, view others in their organization who have shared their personal profiles, and view team results of those who have shared their profiles.
• Practitioners: Those who access the system in order to offer assessments and e-learnings
  to Thinkers, run assessment reports, view Thinker's results and their e-learning progress. Remind Thinkers to continue their learning journey and create teams of Thinkers for access on the Herrmann Platform.
• Team Managers: Some organizations have opted to allow any Thinker in their organization to create a Team to be visible on the Herrmann Platform.  The Managers of those Teams can then make changes to the Team by adding or removing team members. 
• Organizational Administrators: Those who access the system to help Thinkers within their Organization by unlocking the HBDI Assessment results, sending a password reset email, create Teams to be visible on the Herrmann Platform, move Thinkers from one division of the organization to another (example: if a Thinker is no longer a current employee, the Org Admin can move that Thinker to the Archives), request data setup changes for divisions of the organization, and run organization and division wide reports.

All Users are required to create a User account with a valid email address.

Passwords

Requirements: Minimum of 8 Characters.

Must include 1 number, 1 Upper Case, and 1 Lower case letter.

All connections are made through SSL. 

URLs

Various parts of the Herrmann platform and its connected services use the URLs listed below. These should be whitelisted if your IT department restricts or permits traffic based on domain-level controls. If you require IP addresses for these endpoints, please get in touch with the Herrmann Support Team. All domains are served over SSL and use HTTPS encryption. It is recommended that IT departments configure wildcard whitelisting for the primary Herrmann domains to simplify management.

Wildcard Domains

• *.herrmannsolutions.net
• *.thinkherrmann.com
• *.hbdi.com

Specific Domains

• api.herrmannsolutions.net
• auth-backend.herrmannsolutions.net
• auth-st.herrmannsolutions.net
• auth.herrmannsolutions.net
• avatar.herrmannsolutions.net
• axon.herrmannsolutions.net
• journey.herrmannsolutions.net
• learning.thinkherrmann.com
• maintenance.herrmannsolutions.net
• store.thinkherrmann.com
• survey.thinkherrmann.com
• tabs.herrmannsolutions.net
• www.herrmannsolutions.net

Third-party domains

Herrmann products use the following third-party domains to deliver analytics, onboarding, performance monitoring, and customer support features. These should also be whitelisted for users to experience full platform functionality.

Domain / Hostname	Purpose / Function	Required for Full Experience
fast.wistia.net	hosts videos for online learning	✅ Required (onboarding, online learning platform)
googletagmanager.com	Loads Google Tag Manager (gtag.js) – initializes analytics and event tracking.	✅ Required (core analytics and event routing)
google-analytics.com	Google Analytics runtime – collects usage metrics and aggregates behavior data.	⚙️ Recommended (non-critical metrics)
cdn.pendo.io	Hosts the Pendo tracking agent for in-app onboarding, guides, and announcements.	✅ Required (onboarding, feature announcements, usage tracking)
thinkherrmann.us1app.churnzero.net	Loads ChurnZero scripts for customer engagement, in-app messaging, and user success tracking.	⚙️ Recommended (enhanced support and engagement tracking)
static.zdassets.com	Zendesk Web Widget – in-app help, chat, and knowledge base integration.	⚙️ Recommended (support access within app)
use.typekit.net	Adobe Fonts (Typekit) CDN provides typography assets for a consistent UI appearance.	⚙️ Recommended (branding and visual consistency)
duploservices-prod01-team-accelerator-tools-assets-677276091362.s3.eu-west-1.amazonaws.com	Amazon S3 bucket hosting static assets for Team Tools (images, configurations, scripts).	✅ Required (core assets for team tools)

Notes for IT & Security Teams:

• Domains marked ✅ Required must be accessible for full platform functionality.
• ⚙️ Recommended domains enhance analytics, onboarding, and support experiences but are not critical.
• Optional domains support external or integration-based experiences.
• All traffic uses HTTPS; only axon.herrmannsolutions.net manages user authentication directly.
• Additional domains may be utilized by authorized resellers and regional partners that are not listed or directly managed by Herrmann Global, LLC.

Browser Compatibility

We consider the latest versions of the Browsers listed below to be compatible with our applications. Browsers are updated regularly, and our users should always use the most recent version available when accessing our platform.

• Chrome
• Firefox
• Safari
• Microsoft Edge                                                   
• Mobile Enabled for iOS and Android

Email System

The Herrmann Platform sends emails for Practitioners.  These emails will come from [e-mail].  The email contains a link to the Axon system, where the participant creates their own username and password to complete an assessment.

Pop-Ups

Practitioners who print reports must enable Pop-ups for the Herrmann Platform.

Reports

Reports are provided via PDF.  At a minimum, a Practitioner will need Adobe Acrobat Reader.

Terms of Service & Privacy Policy

https://axon.herrmannsolutions.net/terms

https://axon.herrmannsolutions.net/privacy_policy

Database

Herrmann International is committed to the utmost protection of our Thinkers’ data.  Our Herrmann Dedicated Servers are hosted securely in an off-site facility.  The data is backed up routinely. Access to the data is heavily restricted and monitored.

Requests for Security and Privacy information can be submitted to: [e-mail]

Points of Contact:

System Administrator:  [e-mail]                                Telephone: [phone]

Service Representatives:  [e-mail]                                  Telephone: [phone]