I Can't Login | Logging In | Reset My Password I Can't Login | Logging In | Reset My Password

I Can't Login | Logging In | Reset My Password

Unable to login...


The Herrmann Platform now uses a login system aligned with Auth0.  This system provides extra protection for your login information.

While logging into The Herrmann Platform (Axon)  you might receive the following message: 
"wrong email or password"

Wrong Email or Password.PNG

If the system is not recognizing your email and/or password it could be a due to a misspelled email, password, or both. In rare cases, you might be trying to use credentials for an account that doesn't exist or for an account that has been locked due to too many unsuccessful login attempts. Below are things to check for to ensure that you are logging into the right place and using the correct credentials.


Please note that emails and passwords are case sensitive.

Incorrect Credentials

Sometimes users will accidentally use incorrect credentials to try to access their accounts. Beware of case sensitivities, and potential incorrect spellings of emails and/or passwords.

  • Example :

Note: If a user were to enter the credentials using the incorrect cases, they would get a the "wrong email or password" error.

Copying and Pasting Credentials & Additional Spacing

When a you attempt to copy and paste your email and password on a Windows and Mac operating system, sometimes it adds an additional space to copied text by default. If you are pasting your credentials in, it might be adding that additional space causing an error. To avoid this error, ensure that there are no spaces before attempting to log in.

Resetting Your Password

If the above steps don't work, you can also reset your password by using the "Forgot Password steps.

Forgot Password.PNG

  1. Or from the log in page, you can click "Need login help."
    Forgot Password.PNG
  2. Enter your email address.
  3. Click Reset My Password.
  4. You will receive an email from admin@hbdi.com with a link and instructions on how to reset your password.
  5. If you're not sure of the email address you used for your Herrmann Account, please use the "Need login help" option and then:
    Forgot email address.PNG

(NOTE: Password reset emails are only good for one use. If a user happens to make a mistake while resetting their password, they'll need to do the above again.)


EMAILS to Reset Your Password

Watch for an email from admin@hbdi.com and be sure to check your junk or spam folders if you don't see the email in your inbox!

You may also want to ask your IT Department to allow emails from admin@hbdi.com


from: Herrmann International Inc. <admin@hbdi.com>
subject: HerrmannApi

Password Reset email.PNG



Still Can't Log In?

If you are still experiencing trouble getting into your account, send an support request here https://herrmann.zendesk.com/hc/en-us/requests/new
A Herrmann support agent will reach out in a timely manner so you can login.




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  • Wilda

    again for the 4th time can someone please call me 210-334-8598 

  • Wilda

    please call me 210=334=8598 

  • Sylvain CHAMELOT

    To access to the HBDI questionnaire, The system request a double check with my phone number but it's always a chess at this step. I tried several times ....

    Sylvain CHAMELOT