How To Log Into Your Account With or Without SSO

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WHAT:

Herrmann is now providing both new and returning users with an updated login experience to our platform.

HOW:

HOW: Returning Herrmann Users

STEP 1: Users will access the Herrmann platform with the same URL as they have been using previously.

STEP 2: Then, users will be directed to an updated Herrmann login page where they will insert their email address linked to their Herrmann account. 

STEP 3: Users will then be redirected to complete the login process. They will experience one of two paths:

• • Path 1: If users belong to an organization that has enabled single sign-on, they will be redirected to the login page of the identity provider used by their organization.

Note: A Thinker cannot sign in via SSO unless the feature has been enabled at their organization.

• • Path 2: If users do not belong to an organization that has enabled single sign-on authentication, they will be redirected to input their password associated with their Herrmann account. Please note that there is a URL change for the page where users put in their password (https://auth.herrmannsolutions.net/).

STEP 4: After entering their credentials, users will be redirected back to the Herrmann platform where they will be successfully logged in.

HOW: New Herrmann Users

• Users will access the Herrmann platform through accepting the invitation link sent to them either via email on instructions sent to them by their organization. 
• Users will be directed to an updated Herrmann account creation page and input their email address. 

• Users will then be redirected to complete the login process. They will experience one of two paths:
  • Path 1: If users belong to an organization that has enabled single sign-on, they will be redirected to the login page of the identity provider used by their organization.

Note: A Thinker cannot sign in via SSO unless the feature is enabled at their organization.

Path 2: If users do not belong to an organization that has enabled single sign-on authentication, they will be redirected to create a password to be used for their Herrmann account. Please note that there is a URL change for the page where users put in their password (https://auth.herrmannsolutions.net/).

After entering their credentials, users will be redirected back to the Herrmann platform to finish creating their account.

WHO:

All Herrmann users, both new and existing, have the opportunity to use this new login experience! 

WHY:

The updated login experience is important for a variety of reasons:

• To give users a seamless account creation and sign in process for our users with quick account sign in support resources when needed. 
• To provide users an even more safe and secure account creation and login experience.
• Allow for ease of implementing alternative authentication methods, such as single sign-on, for organizations that are interested in enabling that feature,  

If you are experiencing trouble with your account, your issue may be related to your login credentials. Please visit this article for more information.

In addition, please don't hesitate to send a request to our IT support at https://herrmann.zendesk.com/hc/en-us/requests/new. A Herrmann tech support agent will be in touch shortly.