Profiles Are Missing/Not Showing Up in Axon

Symptoms

You're searching Axon for a particular profile or profiles to run a report and you notice that there are profiles that are missing. They could be migrated profiles or profiles completed in Axon. You are sure that they should be showing up in a search.

What is Going On?

When searching for profiles in Axon, it's important to ensure that the search parameters being used are correct. For example, if you are searching for a profile via first and last name, ensure that the names are spelled correctly. In addition, ensure that if you are searching by email address that it is spelled correctly. 

How To Fix It

If the above tips don't work, the best course of action is to submit a tech support request by sending an email to [e-mail] or by submitting a request via the support form at https://herrmann.zendesk.com/hc/en-us/requests/new.