The below steps will walk you through how to submit a change request to an existing order. Please note that changes can only be made to orders with a Pending Approval status.
After logging into the Practitioners area of the Practitioner Portal, click on My Account:
This will automatically show your company’s most recent orders. If the order you’re looking for isn’t automatically shown, simply click on View All Order History.
Click on the Order # that you would like to request a change to.
Once you’re in the order, click on Submit Change Request
This form will auto populate the Subject and Type of Inquiry. You will only need to fill out the message portion with all details of the order change you are requesting to be made.
Once all details have been entered, click Submit and your request will automatically be sent through the system. Your Account Manager will be alerted of your request simultaneously.
If an order has a status of Pending Fulfillment or Billed, you will not see a Change Request option. This is because the order has been processed past the point that changes are possible. At that point, any additional items will require a new order to be placed.