Before submitting tickets and requests via Herrmann Zendesk, it is recommended to create an account. Creating an account with Herrmann Zendesk has several benefits that allow intuitive tracking of submitted requests:
- Users can track the status of their request
- Users can respond to communications from support staff
- Users can see all prior communications with support staff in one place
- Users will have access to specially curated sections of the Herrmann Help Center
This can be done by entering the following URL into the URL bar:
Alternatively, the Herrmann Help Center can be reached via the Herrmann International Contact Us page.
Once on the Herrmann Help Center, users can access the login tool by clicking the ‘Sign In’ link at the top right of the page.
After clicking the ‘Sign In’ link’ the login tool will display. The login tool allows users to either sign in if they have an existing Herrmann Zendesk account or create a new one. In order to create a new Herrmann Zendesk account, click the ‘Sign Up’ link.
Clicking on the ‘Sign Up’ link opens the below window. Fill in the required information and click the checkbox next to ‘I’m Not a Robot’. This will run a quick validation check. Once the validation check completes, click on the ‘Sign up’ button at the bottom of the window.
After signing up for Herrmann Zendesk, a verification email will be sent to the email address that the user signed up with. The email contains a verification link to ensure that the user of the email address is in fact the person that requested the login credentials.
In addition, the link will lead the user to create a password for the account. Verify that the name displayed in the ‘Your name’ field is correct and enter a password that meets the Password Requirements displayed. After entering the desired password, click on the ‘Set password’ button to continue. The user is now signed up and logged into the Herrmann Help Center.